All Endicott voicemail boxes must be secured with a unique 6-digit PIN code to ensure the College's sensitive data remains private and secure. You must supply this PIN code when checking a Shared Voicemail Box or changing the Message Center settings for the Shared/Bridged extension. Changes to PIN codes do not impact voicemail-to-email delivery.


The instructions in the sections below detail the steps required to set a new Voicemail PIN/password on a Shared Voicemail Box or to change the existing PIN/password to a new value. Please note that these instructions only apply to Shared Mailboxes -- a complete overview of voicemail services available at Endicott can be found here: Accessing and Managing Voicemail Services at Endicott College.

Special Note for Shared Voicemail PINs: 

  • Shared Voicemail PINs only need to be set once. Once the PIN has been set, please communicate the new value to other users authorized to access the Shared Voicemail Box.

Setting or Changing a Shared Voicemail PIN from an Endicott Desk Phone (For On-Campus Employees):


Follow the steps below to set or change a PIN on a Shared Voicemail Box from a desk phone on campus:

  1. On your desk phone, press the softkey associated with the Bridged/Shared Extension to activate the call appearance
  2. Dial extension “2266” to access the Endicott Voicemail system
  3. If prompted, supply the current PIN associated with the mailbox. If you have not yet set a PIN, please request a default PIN from Campus Technology. 
  4. When you receive the automated Message Center greeting, press “8” and “4” on your phone’s keypad to modify your PIN settings
  5. When prompted to set your PIN code, enter a new 6-digit PIN code and press “#” when finished
  6. Confirm the new 6-digit PIN code when prompted and press “#” when finished.
  7. If successful, you will receive a confirmation message
  8. Hang up the call and repeat steps 1 and 2
  9. When prompted, supply your new PIN code 


You've logged in successfully once you receive the automated Message Center greeting!

Setting or Changing a Shared Voicemail PIN from an Outside Line (For Remote Employees):


Follow the steps below to set or change a PIN on a Shared Voicemail Box from an outside line:

  1. From an outside line, dial (978) 232-2266 to access the Endicott Voicemail system
  2. When you hear the auto-attendant, press “#” to interrupt the standard greeting
  3. When prompted to specify a mailbox number, enter the four-digit extension number associated with the Shared Voicemail Box
  4. If prompted, supply the current PIN associated with your mailbox. If you have not yet set a PIN, the default password is "135790". 
  5. When you receive the automated Message Center greeting, press “8” and “4” on your phone’s keypad to modify your PIN settings
  6. When prompted to set your PIN code, enter a new 6-digit PIN code and press “#” when finished
  7. Confirm the new 6-digit PIN code when prompted and press “#” when finished.
  8. If successful, you will receive a confirmation message
  9. Hang up the call and repeat steps 1-3
  10. When prompted, supply your new PIN code


You've logged in successfully once you receive the automated Message Center greeting!

Troubleshooting Issues With Shared Voicemail PINs:

  • If you encounter issues setting or updating the voicemail PIN on a Shared Voicemail Box, please open a support ticket at https://endicott.freshservice.com/support/home. One of the Campus Technology team members will happily assist you in resolving your issue.

  • To protect voicemail boxes from "brute force" password attacks, Endicott's phone system temporarily "locks" access to a voicemail box after three unsuccessful PIN/password attempts. Should this occur when accessing a shared voicemail box, please wait approx. fifteen (15) minutes and try again. If you are still unable to access the voicemail box, please follow the steps below to regain access:
    1. Open a ticket with Campus Technology to manually "unlock" your voicemail box.
    2. Contact other team members who access the shared mailbox to see if the shared PIN has been changed.
    3. Retry your PIN to see if access has been restored.
    4. If a PIN is irrecoverable, Campus Technology can reset the PIN to a default value.