Follow the steps below to record and manage voicemail greetings for your Endicott voicemail box:

Setting Up Your Primary Greetings:


  1. Dial 2266 from your desk phone or press the MESSAGE key to dial into Endicott's voicemail system. Please refer to the image below to locate the MESSAGE button on your handset:

     Avaya J179


  2. When prompted, enter your Voicemail PIN code. If you have not set a PIN code or need to change it, please refer to the following article: Setting Your Endicott Voicemail PIN

  3. Press "8 and 2" at the automated prompt to enter the settings menu for Greetings. Configure the following two greetings:
    • Personal (Primary) Greeting (Played for internal and external callers)
      1. Press "1" to manage your "Personal Greeting"
      2. Press "2" to record your new greeting
      3. Press "1" to save the recording
    • Name Recording(Used for Dial-by-Name Directory)
      • Press "9" to record your Name.
      • Press "2" to record your name.
      • Press "1" to save the recording

Configuring An Extended Absence or Vacation Greeting:

  1. Dial 2266 from your desk phone or press the MESSAGE key to dial into Endicott's voicemail system. To configure your greeting remotely, dial (978) 232-2266 and press "#" to access Endicott's voicemail system. Enter your 4-digit extension when prompted.

    Please refer to the image below to locate the MESSAGE button on your handset:

    Avaya J179
  2. When prompted, enter your Voicemail PIN code. If you have not set a PIN code or need to change it, please refer to the following article: Setting Your Endicott Voicemail PIN

  3. Press "8 and 2" at the automated prompt to enter the settings menu for Greetings. After recording and saving your greeting, you will automatically return to this menu.
    • Extended Absence Greeting (Used for Leaves, Summer Break, etc.) 
      • Press "2" to manage your "Extended Absence Greeting"
      • Press "2" to record your new greeting
      • Press "1" to save the recording
    • Vacation Greeting (Used for PTO, Personal Days, etc.)
      • Press "3" to manage your "Vacation Greeting"
      • Press "2" to record your new greeting
      • Press "1" to save the recording

  4. Press "4" to go to the "Locations"menu. Here, you can toggle which greeting will be played when a caller reaches your voicemail box.
    • Default/Personal Greeting: Press "1" to set your current location as "In Office"
    • Extended Absence Greeting: Press "2" to set your current location as "Extended Absence"
    • Vacation Greeting: Press "3" to set your current location as "Vacation"