To transfer an active call to voicemail, please follow the steps below:

  1. While on a call, press the "Transfer" softkey at the bottom of the screen. This will place your current call on hold.
  2. Press the "Dial" button to call another extension and dial 1266, the "Express Messaging" extension for the voicemail system.
  3. Press the "Call" softkey, starting another call on your second call appearance. Press the "Talk" softkey to perform an "Attended" transfer.
  4. When prompted, dial the extension for the voicemail box to which you'd like to transfer the call. 
  5. Press "Complete" to send the caller to the voicemail box.

To forward a voicemail message to another voicemail box, please follow these steps:

  1. Dial 2266 or press the Message key on your desk phone to access the voicemail system.
  2. Enter the voicemail PIN for your mailbox. 
    • To access a shared mailbox, press # and dial the extension for the shared VM box
  3. Review your voicemail messages. After listening to the voicemail message you'd like to forward, press 7 + 3 to deliver the voicemail to a new extension.
  4. If you'd like to record additional comments to send along with the message, press 1. Otherwise, press 2.
  5. When prompted, dial the desired recipient's four-digit extension number (you can add multiple recipients). Press # when you've finished adding the destinations.
  6. Press 1 to send the message. When prompted, press 1 to deliver the message using "standard delivery"