In a college environment, many different types of devices need to connect to Wi-Fi for access to the internet and on-campus network resources. To provide the best experience for all those devices, the Campus Technology Department broadcasts several different Wi-Fi networks tailored to meet the needs of specific users and devices. This guide will help you determine which networks to use for each device and provide instructions for connecting them to the network. Use the hyperlinks to locate instructions for your specific device type quickly. Endicott broadcasts the following wireless networks across campus: EndicottWIFI EndicottDEVICE EndicottGUEST Important Information About Endicott Wireless Networks To provide the best experience to all Wi-Fi users on campus, Endicott's wireless networks only support devices with wireless radios compliant with Wi-Fi 5 (802.11ac) and above in academic buildings. Most devices manufactured since 2015 should support the Wi-Fi 5 (802.11ac) radio standard; newer devices will likely support the Wi-Fi 6 (802.11ax) radio standard. You may need a separate wireless adapter if your device does not support Wi-Fi 5, available from most electronics retailers (Amazon.com, Best Buy, Walmart, etc.). The frequent use of smartphones' mobile hotspot feature negatively impacts everyone's Wi-Fi experience. Please refrain from using your smartphone's mobile hotspot functionality inside any Academic Buildings. EndicottWIFI EndicottWIFI is the college's primary wireless network. It is designed to provide the best experience connecting from a device that supports Enterprise Wi-Fi authentication (username + password). Most laptops, smartphones, and tablets should support Enterprise authentication. Links to configuration guides for common devices can be found below: Connecting a Windows Computer to EndicottWIFI Connecting a macOS Computer to EndicottWIFI Connecting an iPhone/iPad to EndicottWIFI Connecting an Android Phone/Tablet to EndicottWIFI EndicottDEVICE EndicottDEVICE is a wireless network designed for devices that do not support Enterprise Wi-Fi authentication – usually devices designed for home use. Connection to this network requires a personalized Wi-Fi passcode (PPSK) from the Network Access Portal. While any device can connect to this network, it is optimized for devices such as Smart TVs, streaming devices (Roku, Apple TV, Chromecast, etc.), and gaming consoles. Gaming consoles or PCs looking to connect to online multiplayer services (Xbox Live, PSN, etc.) must have their MAC addresses registered in the Network Access Portal. Links to connection guides can be found below: Obtaining your PPSK and Connecting to EndicottDEVICE Registering a Gaming Console in the Network Access Portal EndicottGUEST EndicottGUEST is a wireless network that only provides internet access to accommodate guests visiting campus. It is not designed for student, faculty, or staff use. Upon connecting to EndicottGUEST, users will be redirected to a captive portal webpage with further instructions for joining. Before accessing the Internet, users must accept the "Terms of Service" for using the EndicottGUEST network. Troubleshooting Issues With Wireless Networks If you experience Wi-Fi connectivity or performance issues while on campus, please open a support ticket at https://endicott.freshservice.com/support/home. One of the Campus Technology team members will happily assist you in resolving your issue. However, you can often resolve some of the most common wireless issues on your own by following some of the troubleshooting steps below: Make sure that you are connecting to the best Wi-Fi network for your device: Laptops, smartphones, and tablets should be using EndicottWIFI All other devices should be using EndicottDEVICE "Forget" any wireless networks on your device that give you issues and reconnect using your unique credentials. Please reference your device manufacturer's support material for instructions on "forgetting" a saved wireless network. Reboot your device using the "Restart" option -- on many modern devices, the "shutdown" option does not fully reset everything on the device. Check for any updates for your device -- manufacturers often push out new firmware/software to fix known issues, including issues with wireless hardware.