Get Connected to WiFi at Endicott College
Many devices, such as computers, mobile devices, and gaming consoles, must connect to Wi-Fi to access the Internet and network resources on campus. To ensure every device gets the best experience, the Campus Technology Department broadcasts several different WiFi networks, each tailored to meet the specific needs of users and devices.
This guide will help you determine which networks to use for each device and provide instructions for connecting them to the network. Use the links to locate instructions for your specific device type quickly.
Endicott broadcasts the following wireless networks across campus:
Important Information About Endicott WiFi Networks
- To provide the best experience for all Wi-Fi users on campus, Endicott's wireless networks only support devices with wireless radios compatible with WiFi 5 (802.11ac) and higher standards in academic buildings. Most devices made since 2015 should support the WiFi 5 (802.11ac) radio standard; newer devices probably support the WiFi 6 (802.11ax) standard. If your device doesn't support WiFi 5, you might need a separate wireless adapter, which is available from most electronics stores such as Amazon.com, Best Buy, Walmart, and others.
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Endicott prohibits using WiFi "extenders," cellular hotspots, or personal routers in Academic Buildings and Residence Halls. These devices interfere with our WiFi system and often reduce coverage and reliability for everyone in the building. If you believe your room or suite lacks adequate coverage, please submit a ticket for Campus Technology to perform a coverage assessment.
EndicottWIFI
EndicottWIFI is the college's primary wireless network. It is designed to offer the best experience when connecting from a device that supports Enterprise Wi-Fi authentication (username + password). Most laptops, smartphones, and tablets should support Enterprise authentication.
Links to configuration guides for common devices can be found below:
EndicottDEVICE
EndicottDEVICE is a wireless network created for devices lacking Enterprise Wi-Fi authentication support, typically those intended for home use. Connecting to this network requires a personalized Wi-Fi passcode (PPSK) from the Network Access Portal.
While any device can connect to this network, it is optimized for devices such as Smart TVs, streaming devices (Roku, Apple TV, Chromecast, etc.), and gaming consoles. Gaming consoles or PCs that want to connect to online multiplayer services (Xbox Live, PSN, etc.) must have their MAC addresses registered in the Network Access Portal.
Links to connection guides can be found below:
EndicottGUEST
EndicottGUEST is a wireless network that offers basic internet access for visitors on campus. It is not intended for use by students, faculty, or staff and does not support bandwidth-heavy activities like online multiplayer gaming.
When users connect to EndicottGUEST, they will be redirected to a captive portal webpage with instructions to follow. Before accessing the Internet, users must agree to the "Terms of Service" for using the EndicottGUEST network.
Troubleshooting Issues With WiFI Networks
If you experience Wi-Fi connectivity or performance problems on campus, please submit a support ticket at https://endicott.freshservice.com/support/home or visit the IT Helpdesk in the Halle Library Cyber Cafe. A member of the Campus Technology team will gladly help you resolve the issue.
However, you can often fix some of the most common WiFi problems yourself by following these troubleshooting steps below.
- Make sure that you are connecting to the best WiFi network for your device:
- Laptops, smartphones, and tablets should be using EndicottWIFI
- All other devices should be using EndicottDEVICE
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"Forget" any wireless networks on your device that give you issues and reconnect using your unique credentials.
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Please reference your device manufacturer's support material for instructions on "forgetting" a saved wireless network.
- Reboot your device using the "Restart" option -- on many modern devices, the "shutdown" option does not fully reset everything on the device.
- Check for updates for your device. Manufacturers often release new firmware/software to fix known issues, including issues with wireless hardware.
- For devices that use a lot of bandwidth or are sensitive to latency, such as gaming consoles, Smart TVs, and streaming boxes, use an Ethernet or wired connection. Each residence hall on campus should have at least one network jack in every room.
- Ethernet cables can be purchased from an electronics retailer (Amazon.com, Best Buy, Staples, Walmart, Target, etc.) or the Endicott College Bookstore.